FAQ (Frequently asked questions)
Is there anything you don't include in your package?
Yes - all children need to bring their own pillows for hygiene reasons.
Where are you located?
We are located in Winona, Minnesota. We deliver, free of charge, within 35 miles from Winona, Minnesota (included in the price). Please fill out the Inquiry Form or shoot us an email to request pricing outside of this area. There is a list of towns we delivery to free of charge under the Service Area tab. We will happily deliver outside of this zone with a small delivery fee.
What age group are the packages geared towards?
Ages 5 to teens - we have different themes that would suit every age group.
How long does setup and takedown usually take?
Set-up: 1.5 to 2 Hours - All furniture in your chosen space must be cleared prior to our arrival to enable a speedy setup. We do not move furniture before or after the party.
Take-down: 1 Hour
How much space do you need?
The tent/mattress/breakfast tray set-up is 7' long by 3.5' wide (or 6' long by 3.5' wide without the breakfast trays). The length of each mattress is 63 inches long. We generally set up the tents next to each other or on either side of a room, depending on the space. It is your responsibility to make sure there is enough space to accommodate the tents with an unobstructed walkway, and to have all furniture moved prior to our arrival
Do I need to wash the bedding?
No, we launder all linen after it's collected. We use detergent brands that are free of perfumes and dyes and are hypoallergenic. We deodorise and sanitise all mattresses and throw pillows between each booking.
Can I set these tents up outside?
No, these parties are specifically set up for indoor use only.
How do I book?
After our we have established a date, theme and number of guests we will contact you to review and sign the Terms and Conditions and pay the deposit.
In order to confirm a booking and secure your date we must receive:
$100 Deposit - this deposit will go towards the cost of the Event
The Terms and Conditions paperwork must be signed and dated
Payment of deposit must be in the form of either:
Square Payment for Credit or Debit Card - Will incur an additional 3% surcharge
Check - No additional surcharge
Please indicate how you would like to pay in pre-booking conversations. Applicable taxes apply. Deposit payment and signed Terms and Conditions paperwork must be received in order to confirm and lock in a date and theme.
What about the final payment?
All outstanding payments are due 7 days prior to the date of the Event. This includes the full rental amount, extras, any delivery charges and taxes. Final balances not received prior to this deadline will result in the cancellation of the Event and forfeiture of your deposit.
Payment of the final invoice must be in the form either:
Square Payment for Credit and Debit Card - Will incur an additional 3% surcharge
Check - No additional surcharge
Please indicate how you would like to pay in pre-booking conversations. Applicable taxes apply. Checks sent in via ground mail must be received 7 days prior to the date of the Event.
We require parking directly outside of your house or in your driveway. If there are restrictions in place or a permit is required you will need to supply this to us.
I am an indoor cigarette smoker, is this a problem?
A non-smoke environment must be provided at all times. If there are any smoke related odors detected upon entry the Business has a right to charge an additional fee prior to setup - please see our Terms and Conditions for more details. Smoking odor is difficult to get out of the bedding, blankets and pillows and we may not be able to set up a party if the smell of smoke is detected.
We want all children to have an enjoyable party experience. Some children have sensitivities and can't be exposed to strong cigarette smells.
Why aren't pillows included?
Due to hygiene reasons we do not supply pillows, please have each child bring their own pillow.
What is the rental period?
The rental period is usually around 19 hours, but we will work with you directly to confirm a drop off and pick up time.
Is there a 4 tent minimum? Is there a maximum?
To ensure we can cover transportation and cover our charges we have a $200 minimum for each booking. If you don't need 4 tents just let us know - as long as you cover the $200 minimum we can set up 1, 2 or 3 tents.
We happily accommodate groups larger than 4- please add the total number of tents needed to your inquiry!
How do I find out if my date and specific theme is available?
Contact us via telephone, email (preferred), or complete our online inquiry form. We will contact you to discuss party details and availability.
Do you charge for cancellations?
For cancellations and reschedule requests made for any reason:
More than 14 days prior to the Event - The Hirer will receive a full refund of any moneys paid, including the deposit.
14 to 7 days prior to the Event - The Hirer will forfeit the $100 security deposit. If you need to reschedule for any reason during this time, we will offer you the next suitable date available within 90 days of your original event date.
Less than 7 days prior to the Event - The Hirer will forfeit the entire event fee and we will not reschedule the event.
In an event of cancellation where a delivery attempt has been made, the full payment will be forfeited, and this amount cannot be used as a credit towards a future event.
The Business always reserves the right to cancel should issues arise due to the safety of our staff or conflict between parties. Cancellation due to severe weather and road conditions can occur, and the Business will reschedule the Event to be within 90 days of the original date.
What happens if something breaks or is damaged?
We do not charge a bond, but we do expect all breakages and damages to be paid for in full within 7 days of the party's end. Please do not allow children to sit on tray tables.
The Hirer must make sure there is nothing that could damage our products near the equipment i.e. nail varnish, makeup, chewing gum, glue, pens, ink or naked flames.
What do I need to do during delivery, set-up and collection?
Clear the space and furniture near where you would like the tents set up. When we arrive, we will discuss how you would like the tents arranged. We will then set-up all tents/bedding and decorative items. We will show you how to turn lights on/off. When it is time for pick-up, please return all hire items to the tent area and then leave the rest to us! We will fold up and pack away all items. Please provide a parking space for us to set up and drop off.
Are the themes only for girls?
No way! Our parties and themes are for everybody to enjoy.
Can I rent the tents for more than one night?
Sure can! Please make this known on your inquiry form or initial email.
Are the tents waterproof?
No, they are not. All parties must be indoors.
How do I confirm the number of guests?
We will confirm the number of guests/tents required when the deposit and Terms and Conditions paperwork is being organised. We will make every attempt to accommodate any further guests/tents after the initial booking but cannot make any guarantees. We will not accept any reduction in tent/guest numbers prior to 14 days before the event. Please keep us updated on any number changes as they occur.
I live outside of the free delivery area, can I still book a party?
Of course! There will be a travel fee included, but please shoot through a message on the inquiry form and we can get back to you on this price.